Hotel Policies

30Oct

POLICIES

General Policies

You may create your check until midnight; we kindly request so as to make sure your booking, please notify us beforehand on your exact arrival time.
You are able to create your late check-out free of charge until 14h, constantly subject to confirmation from Vovam.
Non-refundable prices: You should pay the full in the time of booking and payment is made by debit in credit card.

Adaptive rates:

When canceled up to seven days prior to arrival, no commission will be billed. Greater than 7 days before arrival is billed the amount corresponding to 50 percent of their total.

Please, be advised this to confirm the reservation, your credit card is approved in the amount corresponding to the first night.
2 important cards will be sent to your stay, which will open the door and the flat. A daily cleaning will be done involving 10h until 16h; if you don’t need to be bothered please place the note on the door. Outside this period the cleanup won’t be performed.

CHILDREN AND EXTRAS BEDS
Children under 6 years are accommodated free of charge if using existing beds.
Children older than 6 decades and adults: Specific amount / night each child / adult.
Children under 3 stay in a cot at no excess cost subject to confirmation and availability from Vovam.

OTHERS
Non-smoking flats
Check in time 3:00 PM
Check out time 12:00 PM
Children age 8

Pets not allowed